Refund policy

Last updated: 24 September 2026

At Dailyplay you have 45 days to change your mind. Within that period you can send back an unused product with an intact seal. Below you can read how that works.

Cancelling

Cancelling isn't possible, because we process your order straight away. After receiving your order, though, you can withdraw from it and send it back.

How do you send a product back?

1. Register your return via the form on the returns page, within 45 days of receipt. You'll receive a confirmation by email straight away with the return address.
2. Pack the product carefully, preferably in the original box.
3. Send all supplied parts and accessories back too.
4. Write your order number clearly on the box.
5. Drop the parcel off at a DHL point or another carrier's point and send it with track & trace. Until we have received the parcel, the shipment is your responsibility.
6. After receipt and inspection we refund the amount within 7 working days via your original payment method.

Return address:
Dailyplay
Hastelweg 260D
5652 CN Eindhoven

Hygiene and seal

For hygiene reasons we can only take back intimate products if the seal is still intact:

• Sex dolls, torsos and butts: these are delivered in a transparent, sealed bag. So you can look at the doll first. As long as the bag is closed, you can send it back.
• Masturbators, pocket pussies and cock rings: the packaging is sealed. If it has been opened, you can no longer send the product back.

Conditions

• You register the return within 45 days of receipt and then send the product back in time.
• The product is new and unused, with all original packaging and parts.
• The cost of the return shipment is at your expense, unless the product is defective or the wrong item was delivered.
• If a return arrives incomplete or damaged, we may withhold part of the amount.

Defective or wrong item delivered

Is your product defective or was the wrong item delivered? Then email info@dailyplay.nl as soon as possible (at the latest within two months of discovery), with your order number and a photo. We then pay the return costs and, after inspection, you receive a replacement or your money back.

You can read more details in our refund policy and in the terms and conditions.